The question of whether differences arise when implementing technology in an Islamic bank in comparison to one that operates under a Western ‘conventional' model attracts a mixed and sometimes contradictory response. There are clearly some similarities: the goal of achieving high levels of customer satisfaction and the need to deliver increases in sales and profitability are among the shared drivers, and technology can play its role in helping them to achieve goals like these. However, modern Islamic banking is only about 40 years old and it has developed the most within the last 10 years. This means that it is comparatively immature, and so it has some catching up to do. Read more...
Published by Banking Technology on 13th June 2012.
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